The following Information Services are available to a carrier and their customers
with a Transport4 carrier subscription. |
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Customer Support |
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Transport4 features on-line help screens and a Customer Support Center. The Customer
Support Center provides around-the-clock, first level support to carriers and their
customers who may experience difficulties with the Transport4 System. Phone lines
and email support are maintained during business hours from 8:00 am to 4:00 pm EST
during normal week days and by voicemail otherwise.
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Nominations “B2B Enabled” & "Customizable via Email Push" |
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Transport4 provides a web based order and order tracking interface for communicating
movement transactions between the carrier and their customers. Functionality includes
entry, changes, confirmations and inquiries. This completely automates the nomination
process and eliminates manual communications such as unformatted e-mail, faxes,
and telephone orders-and the subsequent manual entry of this information into carrier's
systems. |
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Schedules “B2B Enabled” & "Customizable via Email Push" |
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Transport4 allows the carrier’s customers to access schedule information via the
website or configure inqueries that will automatically forward the most recently
updated schedule information to them via email. Customers may query across multiple
carriers, locations and products. Carrier's customers will always have access to
the most up to date pipeline schedules-morning, noon or night. |
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Tickets “B2B Enabled” & "Customizable via Email Push" |
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Tickets are the carrier's method of tracking all custody transfers. Each carrier
can create multiple ticket types and use its own set of business rules to dictate
the content of transfer information to their customers. Transport4 provides customers
with both a "short form" summary of critical ticket information or a "long form"
containing the entire ticket. Tickets can be pushed via email or queried files can
be downloaded via email (text or HTML) or via text download. |
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Inventory “B2B Enabled” & "Customizable via Email Push" |
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With Transport4 Inventory, the carrier's customers can access their inventory information based on whatever
refresh rate the carrier chooses. Inventory inqueries provide summaries of monthly
and month-to-date information along with detailed data by product, origin, etc.
Inventory reports can also be pushed via email.
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Alerts |
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Alerts are notices that streamlines the necessary approvals, rejections and acknowledgements between multiple parties
involved in a movement. Transport4 notifies shippers of nomination transactions
that have been rejected.
Alerts signal the supplier/consignee or tanker to confirm or reject events.
Third Party Tickets require the confirmation
of grants received, and Product Transfer Orders (see below) allow the receiving
party to confirm a transfer. |
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Bulletins “B2B Enabled” & "Customizable via Email Push" |
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Bulletins provides carriers with a quick and reliable communications channel to their customers. Carriers post
bulletins to inform their customers about upcoming maintenance activity, allocations,
product specification changes, etc. Transport4 advises the user of any unread bulletins
when posted by the carrier. Customers can configure their accounts to have new bulleting
pushed to them via email.
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Allocations |
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Each carrier has its own allocation rules and guidelines. Allocations is the flexible
data format and standard view for this information. Transport4 allows the customer
to query and view this information.
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Billing “B2B Enabled” & "Customizable via Email Push" |
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Billing is the single-point
source for customers to access carriers' invoices, and allows customers to view
and print carrier generated invoices. |
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Customer/Carrier Information Manager |
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The Customer/Carrier Information
Manager (CCIM) provides access to information the carrier needs to disseminate to
its customers, including its shipper manual, tariffs and critical contacts. |
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Administration |
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Administration (ADM) benefits
the carrier and their customers by offering an easy to use tool for maintaining
critical contact information and security access to data. ADM is used by carriers,
through a designated Carrier Administrator (CRA), for maintaining security access
for customers conducting business on their pipelines. ADM is used by customers,
through a designated Company Administrator (COA), for controlling individual user
access to their company's data residing in Transport4 (whether internal or external
to that company).
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Help |
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Help directs customers to
help systems and code look up tables (shippers, products, locations, etc.). Pop-up
help screens are also available in the application interface screens.
If you are unable to find the help you need online, please contact the T4 Helpdesk
at (888) 844-9404 or info@transport4.com. |
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Product Transfer Orders |
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A Product Transfer Order (PTO)
is the transfer of product from one shipper's account to another's while the product
is in the carrier's custody. Transport4 allows for the entry, confirmation, and
inquiries of PTO information. Transport4 includes the ability of the shipper to
input a "distribution lineup" of participants in the transaction and grant them
Third Party Ticket status. Confidentiality
is maintained by allowing the customer to access only the information they have
entered or been granted access to by a third party. |
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Marketplace |
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The Marketplace allows carriers
to auction product, line space, tank space, transmix & much more to their regestiered
users. Currently the marketplace is used by both
Colonial Pipeline and Explorer Pipeline. Colonial Pipeline uses the marketplace
to auction extra tank space and product.
Explorer Pipeline auctions line space during periods of line allocation.
Notifications of available auctions and bid times are sent via bulletins. |
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Please see the carrier subscription summary found on the welcome page (after login)
for carrier specific details.
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Value-added Services Driving New Efficiencies |